There was a programme tonight about Barclays and their many shifty dealings. This is the company who made 7 billion pounds profit last year and yet charge people £30 to go overdrawn when the cost to them is about £1.50. The programme showed telephone operatives engaging in all sorts of dubious behaviour, such as pretending they are calling as an ‘advisor’ when in fact it is purely a sales call. Then an advisor in a local branch attempting to sell home insurance to a man who can’t afford a bed in an attempt to meet a target. And many other such horrors.
Of course at the end of the programme there is a management-type person saying that what the programme reveals is not typical and that actually Barclays are respectable and lovely. But the fact is that we know (from experience) that Barclays hassle their customers with sales calls, so I know which side of the story I’m believing.
At the end of the day I am never going to be happy with a company which cold calls people. Everyone hates it. It is just not a valid thing to do any more. So there.
Update: If you need help reclaiming bank charges (up to six years worth) or other information to do with banks and money then I personally find Martin Lewis and his MoneySavingExpert site the place to go. This is the site the banks don’t want you to know about.