Seeing as I’m not slow to criticise slack or unhelpful companies and bad service I should really comment when someone does their job remarkably well.
My non-functioning computer was picked up by a UPS courier on Monday afternoon. It was shipped to Germany, where Packard Bell replaced the fan, the mother board and the cd / dvd rewriter drive. It was returned from Germany and delivered by the same courier at 10.30 am on Wednesday, ie less than 2 days later. It happened that I wasn’t in, so I actually got it today, but that isn’t really their fault. At least they didn’t leave it in the wheely bin.